EUTM file information
018239717
CONTACT LENS
May 14, 2020
Trademark Summary
The trademark application CONTACT LENS was filed by Amazon Technologies, Inc., a U.S. corporation (the "Applicant"). The application was published for oppositions on June 7, 2020, and it was registered by office on September 14, 2020 without any oppositions.
The application was filed in English (French was selected as the second language).
Appointment and Replacement of representative of the trademark registration was recorded on July 14, 2020. Appointment and Replacement of representative of the trademark registration was recorded on January 6, 2021. Appointment and Replacement of representative of the trademark registration was recorded on January 6, 2021.
Goods And Services
- The mark was filed in class 9 with following description of goods:
- Recorded or downloadable computer software for contact center management and operation
- Recorded or downloadable computer software for call center management and operation
- Recorded or downloadable computer software for providing customer service and customer support
- Recorded or downloadable computer software for managing and tracking customer service agent performance and workflow
- Recorded or downloadable computer software for providing analytics to call centers and contact centers using artificial intelligence and machine learning
- Recorded or downloadable computer software for providing post-call analytics to call centers and contact centers
- Recorded or downloadable computer software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning
- Recorded or downloadable computer software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues
- Recorded or downloadable computer software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues
- Recorded or downloadable computer software for transcribing and indexing calls to call centers and contact centers
- Recorded or downloadable computer software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers
- Recorded or downloadable computer software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases
- Recorded or downloadable computer software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.
- The mark was filed in class 35 with Message and conference call transcription services.
- The mark was filed in class 38 with following description of goods:
- Call recording services
- Providing access to hosted computer applications through the Internet
- Providing access to databases storing transcriptions of contact center and call center discussions.
- The mark was filed in class 42 with following description of goods:
- Consulting services in the field of computer software analytics to call centers and contact centers using artificial intelligence and machine learning
- Consulting services in the field of design, selection, implementation, configuration, and use of computer software systems for others, artificial intelligence and machine learning
- Software as a service (SaaS) featuring software for use in artificial intelligence and machine learning applications in call centers and contact centers
- Application service provider (ASP) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers
- Platform as a service (PaaS) services featuring software for artificial intelligence and machine learning applications in call centers and contact centers
- Providing temporary use of non-downloadable software featuring software for integrating artificial intelligence and machine learning into applications in call centers and contact centers
- Software as a service (SaaS) featuring software for contact center management and operation
- Software as a service (SaaS) featuring software for call center management and operation
- Software as a service (SaaS) featuring software for providing customer service and customer support
- Software as a service (SaaS) featuring software for managing and tracking customer service agent performance and workflow
- Software as a service (SaaS) featuring software for providing analytics to call centers and contact centers using artificial intelligence and machine learning
- Software as a service (SaaS) featuring software for providing post-call analytics to call centers and contact centers
- Software as a service (SaaS) featuring software for providing theme and trend detection and grouping of communications with customer service and customer support agents using machine learning
- Software as a service (SaaS) featuring software for providing real-time analytics of live calls to call centers and contact centers for tracking, prioritizing, resolving, assisting and escalating calls and customer issues
- Software as a service (SaaS) featuring software for providing real-time analytics of live calls to agents of call centers and contact centers for real-time awareness of issues and suggestions to resolve those issues
- Software as a service (SaaS) featuring software for transcribing and indexing calls to call centers and contact centers
- Software as a service (SaaS) featuring software for compiling, indexing and creating a searchable database of calls and contacts to call centers and contact centers
- Software as a service (SaaS) featuring software for identifying and categorizing calls to call centers and contact centers based on call sentiment, characteristics and keyword phrases
- Software as a service (SaaS) featuring software for providing post-call training, coaching and feedback to agents in call centers and contact centers to improve agent performance.
